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US Omni-Channel Retail Index - Best Practice insights

The concept of omni-channel has been around for some time now and it consistently overplays its hand in my opinion. Omni-channel will have no omni-presence until the convergence of many systems and processes is greater. I read a very interesting piece from Joe Tarragano and his emphatic message to retailers was not to try to be Amazon and it really got me thinking about the differentiation. Technology for technology people and retailer for retail people. I was lucky enough to work with Joe and I know what he means about the transferable mindset. It is hard to not do what you are good at. We see the UK m